Last updated: September 16, 2026
We want you to be satisfied with your purchase. annmariegiannishop offers 30-day hassle-free returns on eligible items.
Return Window
You may request a return within 30 calendar days from the date your order is delivered.
Return Conditions
To qualify for a return, the item must be:
- Unused and in the same condition you received it.
- Returned in its original packaging.
- If the item is defective or damaged, please contact us with photos and a description so we can review it promptly.
Returns Are Free
Returns are free. There is no restocking fee and no return shipping charge for eligible returns within the contiguous 48 states. We provide a prepaid return label for approved returns.
How to Start a Return
- Email us at info@annmariegiannishop.com with your order number and the reason for the return.
- We will review your request and, if approved, send you a prepaid return label and return instructions.
- Pack the item securely in its original packaging.
- Ship the item using the provided label.
- Once we receive the returned item, we will inspect it and process your refund.
Return Address
1113 Seneca Falls Drive, Orlando, FL 32828, United States
Refund Timing
After we receive your return, we process the refund within 1–2 business days. The refund is issued to your original payment method. Your bank or payment provider may take an additional 7–10 business days to post the refund to your account.
Exchanges
We do not offer direct exchanges. If you want a different item, please return the original item for a refund and place a new order. This is usually the fastest way to get the item you want.
Who Pays for Return Shipping
- Change of mind (remorse): We cover return shipping for eligible returns within the contiguous 48 states. There is no restocking fee.
- Defective or incorrect item: We cover return shipping and will make it right. Contact us within 48 hours of delivery if the item arrives damaged or is not what you ordered.
Non-Returnable Situations
Returns may be declined if the item is used, damaged after delivery, missing parts, or not in its original packaging. If a return is declined, we will contact you with the reason.
Questions
For return questions, contact us at info@annmariegiannishop.com or +1 407-405-2939, Monday–Friday, 9:00 AM–6:00 PM ET.